If for any reason the Customer is not fully satisfied with the order, he/she may return the item/s within 14 days of the delivery date, and receive the refund or replacement of the product.


In order to use the return/exchange service, simply fill in the appropriate form:

Exchange Form

Return Form

Consumers who, for whatever reasons, are not satisfied with their purchase, shall be entitled to terminate the contract or request a product replacement without penalty and without specifying the reason within the term of 14 working days for the goods from the day of receipt, for services from the day of conclusion of the "on line" contract.

In regards to the expiry of the time limit, the goods are intended returned when they are delivered to the accepting post office or the shipper.

If the goods have been delivered, the essential integrity of the goods to be returned is an essential condition for the exercise in the right of withdrawal. It is, however, necessary that the goods are returned in normal conditions, as they have been kept and possibly used with the use of reasonable diligence. The only charges due by the Consumer for exercising the right of withdrawal is the cost of returning the goods to the Supplier; except in the cases where the Consumer has received defective, damaged or incorrect products. If the return of the goods results from an error made by the Supplier, the company will also refund the shipping charges.

All items must be received in the same condition of reception, with the original packaging and any manuals, with nothing missing. It is understood that the risks of transport for the return of the items are fully charged to the Customer. The Consumer may not exercise the right of withdrawal for customized products or clearly personalized items or products that by their nature cannot be returned or are liable to deteriorate or expire rapidly.

The refund shall be made free of charge, as soon as possible and in any event within 30 days of the date on which the Supplier became aware of the right to withdraw by the Consumer.

The sums are intended refunded if they are actually returned, sent or credited with the later currency of the period previously indicated. According to art. 64 of Legislative Decree 206 of 6 September 2005, as amended (Consumer Code), the procedure for the exercise of the right of withdrawal is represented by a written notice by registered letter with acknowledgment of receipt sent to the following address:


Via Vittorio Valletta, 10

62012 Civitanova Marche (MC) Italy

email: ordini@voistore.it

The notice may be sent, within the legal deadline, even by telegram, electronic mail and fax, provided that it is confirmed by registered letter with acknowledgment of receipt within the following 48 hours; the registered letter will be considered sent in due time if delivered to the accepting post office within the time allowed by the contract.

ROLLY GROUP SRL will accept the returned goods reserving the right to declare that the goods have been returned in original condition and with the original packaging; the item should be put on the original packaging of the product with other protective packaging that preserves the integrity and protects it also by writings or suitable labels.

In order to use the return/exchange service, it is possible to download the appropriate form in the Annex to this communication.

The application form shall be filled in all parts and submitted as indicated above. In the absence of the above mentioned requirements, the Supplier will not be able to recognize the Customer's right of withdrawal.

Refund processing time

ROLLY GROUP SRL will refund the payment of the delivered goods withing the legal deadlines (30 days) only after having received the returned items and  checked that all requirements have been met.

Chargeback refunds on credit and debit cards: the timing of a credit card refund depends on the credit card issuer.

Refund in case of cash on delivery payment: the payment of the reimbursement shall be made to the bank account stated by the Consumer. If the data entered is correct, the reimbursed amount will appear on the Consumer's bank statement of the month following that of the refund application.

Consumers are therefore invited to indicate their bank details directly on the return form when it is sent via e-mail to the Supplier.